Telephone: Unified Messaging and Campus Phone System Management

Unified Messaging Features
Unified Messaging allows integration between several different communications systems. Its most important features include:

1. Integrating different electronic messaging and communication technologies (such as email and voicemail) into a single interface.
2. Sending your email and calendar items over the phone.
3. Listening to your voicemail messages from within your Outlook inbox.

Reviewing a message on any of these platforms will clear away the "message waiting" light on your desk phone.

Voicemail System Instruction Guide
For instructions on Loyola's voicemail system, refer to: Voicemail Instructions
For commands related to on-campus phones, refer to: On-Campus Phone Instructions

Code for Transferring Calls to Voicemail

• Lake Shore Campus:
  1. Press Transfer.
  2. Dial extension 8 7101.
  3. Press # and enter the extension of the person you are calling.
  4. Press Transfer.
• Water Tower Campus:
  1. Press Transfer.
  2. Dial extension 5 7700.
  3. Press # and enter the extension of the person you are calling.
  4. Press Transfer.

Adding, Moving, or Changing a Phone Extension
To request a new phone setup or make changes to an existing phone line, submit a Service Request through the ITS Service Portal.

Requesting a SoftPhone
To request a SoftPhone for remote work, submit a Service Request through the ITS Service Portal.

More information about Avaya SoftPhone: Avaya SoftPhone Guide

Checking the Extension of a Campus Phone
To check or verify the extension of a campus phone, dial 87100 from any on-campus phone. The system will state the assigned extension number.

Changing a Department Phone Greeting or Menu
To modify a department's outbound greeting or menu options, submit a Service Request for Change Department Greeting.

Managing On-Campus Calls

Contact the ITS Service Desk for specific authorization.

• To forward calls to another extension:
  1. Pick up the handset.
  2. Press *2.
  3. Dial the extension.
  4. Hang up the handset.
• To stop forwarding calls:
  1. Pick up the handset.
  2. Press #2.
  3. Hang up the handset.
• To send all calls directly to voicemail:
  1. Pick up the handset.
  2. Press *3.
  3. Hang up the handset.
• To stop sending calls directly to voicemail:
  1. Pick up the handset.
  2. Press #3.
  3. Hang up the handset.
• To forward calls to an off-campus phone:

Long-Distance and International Calls

• To dial a long-distance number:
  1. Obtain a dial tone.
  2. Dial 9.
  3. Dial 1.
  4. Dial the full telephone number.
  5. Enter your long-distance authorization code after three short beeps.
• To dial an international number:
  1. Obtain a dial tone.
  2. Dial 9.
  3. Dial 011.
  4. Dial the country code, city code, and telephone number.
  5. Enter your long-distance authorization code after three short beeps.

Note: Long-distance calling requires a Long-Distance Authentication Code. Submit a Service Request for Long Distance Authentication Code.

Additional Information:
For further assistance or questions, contact the ITS Service Desk or refer to the relevant guides linked in this article.