Fixing No Sound Issue on Lenovo computers (red ‘x’ over speaker icon)

No Sound Error

Important: Must have administrator access on computer 
Solution: 

1. Open ‘Device Manager’ (type in Windows search bar) 
2. If you see ‘Intel High Definition DSP’ under ‘Other Devices’ with yellow warning icon: 
   1. Expand ‘System devices’ 
   2. Locate ‘Intel Smart Sound Technology (Intel(R) SST) Audio Controller’ 
   3. Right click and select ‘Update driver’ 
   4. Select ‘Browse my computer for driver software’ 
   5. Select ‘Let me pick from a list of available drivers on my computer’ 
   6. Select ‘High Definition Audio Controller’ and click ‘Next’ 
3. Windows will notify you that the drivers have been installed and you can click ‘Close’ 
4. Wait a few minutes for drivers to finish updating, you should see a normal speaker icon in the system tray. 

Additional information:
If you are missing Administrative Access, please fill out this service request: Admin Access to Workstation Request or give the Service Desk a call at 773 508 4487