How do I set up GlobalProtect for the first time?
Follow these steps:
- Set up your Multi-Factor Authentication (MFA) profile by following the instructions here: MFA Setup Instructions.
- Download and install GlobalProtect by following the steps here: GlobalProtect Setup Guide.
- If you are using a macOS device, follow these additional steps after installation:
- Navigate to Apple menu > System Preferences > Security & Privacy.
- Click the "Allow" button next to the text "System software from developer 'Palo Alto Networks' was blocked from loading."
- Enter your macOS password if a Keychain pop-up appears and select "Always Allow."
- If you encounter issues, consult the GlobalProtect support page or contact IT support for assistance.
How do I install GlobalProtect on a University-imaged computer?
Follow these steps to download GlobalProtect without needing administrative access:
- Click on the Windows Start Menu.
- Select "Loyola Software Links."
- Choose "Software Center" from the list of options.
- Locate "GlobalProtect" in the list of applications and click "Install."
- Once installed, follow the GlobalProtect setup instructions here: GlobalProtect Setup Guide.
Why doesn’t GlobalProtect recognize my antivirus software on my Windows PC?
Follow these steps to resolve the issue:
- Configure Windows Defender by following the instructions here: Windows Defender Configuration Guide.
- Allow a few minutes for GlobalProtect to recognize the changes.
- If a third-party antivirus product is installed:
- Uninstall the third-party antivirus software.
- Reboot your computer.
- Ensure Windows Defender is configured as described in the guide above.
- Reconnect to GlobalProtect and verify access to LUC resources.
Why does GlobalProtect display a pop-up message about firewall or antivirus requirements?
Ensure your personal security system (firewall) is active and up-to-date:
- Review the personal firewall requirements here: Personal Firewall Information.
- Ensure your antivirus software is up-to-date and properly configured (refer to the Windows Defender Configuration Guide above if needed).
- Reboot your computer and reconnect to GlobalProtect.
Why can’t I access on-premise LUC resources while connected to GlobalProtect?
Verify your GlobalProtect setup and network configuration:
- Ensure you are connected to Loyola Secure Access (LSA) through GlobalProtect.
- If issues persist, disconnect and reconnect to the GlobalProtect VPN.
- Contact IT support if you continue to experience access issues.
How do I verify my account has access to Loyola Secure Access (LSA)?
Follow these steps:
- Access to LSA is automatically granted to Faculty and Staff upon hire.
- If you encounter issues, contact Loyola IT support for confirmation and assistance.
Additional information:
For more details about GlobalProtect and LSA, visit the GlobalProtect & LSA Resource Page. If you require further assistance, contact Loyola IT support or submit a ticket through the ITS Service Portal.