Service Catalog

Categories (10)

Communication and Collaboration

Services that facilitate institutional communication and collaboration needs, including email, calendaring, instant messaging, video conferencing tools, and collaborative workspaces.
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Data Management and Analytics

Services that support the institution's data governance, quality, integration, and lifecycle management needs. This includes tools and platforms for business intelligence (BI), data warehousing, data analytics, and reporting.
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Enterprise Systems

Systems and applications supporting the institution's administrative functions, such as student systems, faculty systems, human resources systems, financial systems, and customer relationship management (CRM) systems.
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Infrastructure

Foundational services supporting the operation and management of the enterprise IT environment, including network connectivity (wired and wireless), data center services, cloud services, and server hosting.
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Professional Services

Technology services used to manage specialty business operations, comprising people-based services such as enterprise architecture, continuous improvement and innovation, portfolio, and project management.
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Research

Services that support advanced computing, specialized data analysis tools, research software development, and collaboration platforms. Also include consultation on data management and informatics, aiding in digital outputs for publications, presentations, and grant applications. Additionally, data collection and analysis for clinical and academic projects.
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Security and Compliance

Services providing security, data integrity, and compliance for institutional activities, including cybersecurity tools and services, risk management, compliance support, identity and access management systems, and audit process.
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Teaching and Learning

Services providing academic technology and resources directly supporting teaching, learning, and scholarship, including learning management systems (LMS), classroom technology and support, online course development tools, and educational software.
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User Support and Services

Services supporting the access and use of computing devices and related peripherals, including service desk and technical support services, IT consulting, training and workshops, and device repair services.
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Web and Mobile Services

Services related to web hosting, content management systems, mobile app development and support, and web analytics.
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