How can I install ViewPoint?
Submit the appropriate service request for ViewPoint installation.
- Log into the ITS Self Service Portal with your credentials.
- Provide the required details, including the location(s) where it will be used.
- Submit the request and wait for confirmation from ITS.
Why does ViewPoint stop displaying photos while processing background tasks?
Wait 10-15 minutes and check again before contacting ITS.
- Confirm with the Zone A/RD on Duty that the issue persists after waiting 10-15 minutes.
- If the problem does not resolve within that time, contact ITS to report the issue.
Login issues with ViewPoint.
Restart the workstation and contact Campus Safety if the issue persists.
- Completely power off the workstation experiencing login issues.
- Turn the workstation back on and attempt to log in again.
- If the login issue persists, contact Campus Safety for assistance as they manage the login credentials for ViewPoint.
- Note: Residence Halls use shared credentials for ViewPoint. Contact Campus Safety if shared credentials do not work.
Additional information:
ViewPoint displays the name and picture of people as they scan their badges to enter a building or area. For support, contact ITS or Campus Safety through the ITS Service Portal.