Troubleshooting Wi-Fi Issues on macOS, Linux and Windows

Why Do Certificate or Security Warnings Appear on the W-Fi Network?

Loyola uses a locally "self-signed" certificate for secure Wi-Fi connections instead of one issued by an external certificate authority (CA). This may cause devices to display trust warnings when connecting to the LUC network. The self-signed certificate was chosen to prioritize security, stability, and usability. Users may be prompted to trust Loyola's certificate when configuring a new connection. ITS advises vigilance against suspicious activity, such as unexpected certificate prompts or seeing the LUC network off-campus. Report any concerns to the Service Desk.

Linux Wireless Connection & Registration
Mobile devices often save configuration settings, so it's a good idea to start by forgetting all University networks to minimize potential issues.
Note: These instructions are based on the Android OS. There may be slight variations for other devices, but the general process remains the same.

Forgetting Saved Networks

1. Open the Wi-Fi settings menu.
2. Click on the LUC network and then click the "Forget" button.
3. Repeat step 2 for all University networks (LUC-Guest, LUC-TVPrinter..., Eduroam).

The device should no longer automatically connect to any University network. If this step is successful, proceed to the next section.

Connecting and Registering to LUC Wi-Fi

1. Return to the Wi-Fi settings menu.
2. Click on the LUC network.
3. A configuration window will open, prompting for certain settings:
   • EAP method: PEAP
   • Phase 2 authentication: MSCHAPV2
   • CA certificate: Do not validate / Do not verify
   • Identity: Enter your UVID
   • Password: Enter your password
   • Anonymous identity: Leave this field empty
4. Click OK.
5. Open a browser and navigate to https://www.luc.edu/registernow.
6. Select your current campus location.
7. Select \"I AM A STUDENT, FACULTY, STAFF, or NAP (contract employee).\"
8. Enter your username (UVID) and password when prompted.
9. Wait for the registration process to complete (approximately 45 seconds).
10. Return to the Wi-Fi network list.
11. Turn the Wi-Fi signal off and then back on.
12. Verify that the device connects automatically to the LUC Wi-Fi network.

For more information, visit: Wireless FAQ

If you're still having trouble, submit an incident to the Service Desk.

macOS Wi-Fi Error: "Move Closer to an Access Point"

This error can occur when macOS connects to a stronger signal from a less-preferred network (e.g., LUC-Guest). This is a known bug in newer versions of macOS. To resolve this issue:

1. Turn off the iCloud Keychain. For assistance, visit Apple's support page: iCloud Keychain Support.
2. Forget all Loyola-owned networks (LUC, LUC-Guest, LUC-TVPrinter..., Eduroam).
3. Restart your Mac.
4. Reconnect to the LUC Wi-Fi network.

Windows 11: Unable to Connect After Update

If you are unable to connect to LUC Wi-Fi after a Windows 11 update, you can either forget the LUC network and connect to \"Eduroam\" or uninstall the problematic update:

Uninstalling an Update on Windows 11

1. Open Settings by typing \"Settings\" in the Windows search bar and selecting the Settings app.
2. Navigate to the Windows Update section.
3. Click \"Update history.\"
4. Under \"Related Settings,\" click \"Uninstall Updates.\"
5. Select the update you wish to uninstall and click the \"Uninstall\" button.
6. Click \"Yes\" to confirm and \"Restart Now\" to reboot your computer.

Note: Depending on the update, the uninstall process may take a few minutes.