Repairing Adobe Creative Cloud Licensing

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If Adobe Acrobat or another Adobe Creative Cloud application is not launching correctly, is crashing immediately after starting, or is reporting a licensing issue, the following steps will reinstall and repair the Adobe Creative Cloud application. 

Before You Begin 

  1. 1. If you are working off campus, connect to the GlobalProtect VPN before starting this process. 

 

  1. 2. If Software Center will not open, displays an error, or opens to a blank window, do not continue. This indicates an issue with the Software Center installation. Please indicate what error you see.  The call will be routed to Desktop Services for assistance before proceeding. 

 

Step 1 – Install Adobe Creative Cloud 

  1. 1. Open Software Center. 

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  1. 2. Select Applications. 

  1. 3. Select Adobe Creative Cloud. 

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  1. 4. Click Install.

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The installation should complete in less than one minute. 

If you do not see Adobe Creative Cloud under Applications, select the tab titled Installation Status and locate Adobe Creative Cloud there. Proceed to Step 2. 

 

Step 2 – Repair Adobe Creative Cloud 

  1. 1. In Software Center, select Installation Status. 

  1. 2. Select Adobe Creative Cloud. 

  1. 3. Click Repair. 

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The repair process typically takes 5–10 minutes, although it may take longer depending on the workstation's performance and network connection. 

Wait for the repair process to complete before continuing. 

 

Step 3 – Launch Adobe Creative Cloud 

  1. 1. Open the Start menu. 

  1. 2. Search for Adobe Creative Cloud. 

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  1. 3. Launch the application. 

 

Adobe Creative Cloud should open and begin checking for updates. Allow any available updates to complete before proceeding. 

 

Step 4 – Test the Adobe Application 

After Adobe Creative Cloud has finished updating: 

  1. 1. Sign into Adobe Creative Cloud if prompted

  1. 2. Launch the Adobe application that was previously experiencing the issue (for example, Adobe Acrobat). 

  1. 3. Verify that the application opens successfully and that any licensing or sign-in issues have been resolved. 

 

If the problem persists after completing these steps, please contact the ITS Service Desk and let them know that the Adobe Creative Cloud installation and repair process has already been completed. 

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