User Support and Services

Services supporting the access and use of computing devices and related peripherals, including service desk and technical support services, IT consulting, training and workshops, and device repair services.

Categories (2)

Hardware

Workspace Laptop and Desktop Support.
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Equipment Loan Program

Campus-wide Equipment Loan Program available to students in courses primarily, as well as faculty and staff for short-term technology loan focused on academics projects, multimedia, and technology continuity needs.
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Articles (53)

Adobe Creative Cloud for Students

Alumni Opted-in common questions/inquiries

Apple Device Management (Jamf)

Application Portal (HSC)

Apporto

Bitlocker

Buttons, Keychains & Magnets

Clear Popups From Malicious Website

Connecting and Setting Up Network Printers

Deep Freeze

End Note

Fixing No Sound Issue on Lenovo computers (red ‘x’ over speaker icon)

GoGlobal

How Do I Add a Network Printer Using IP Address on Windows and macOS X?

How Do I Configure the Outlook Desktop Client on a Mac?

How Do I Connect to My Loyola Windows or Mac Workstation from Off-campus?

How Do I Find My Student ID?

How Do I Request a PC and Printer Move?

How Do I Request Equipment Pick Up or Recycling?

How Do I Request ITS AV Support for a Classroom or Event?

How Does the Name Change Process Work for Students?

How Long Do Students Have Access to Applications and Services?

How to Find the Physical / MAC Address of a PC

Installing Microsoft 365 for Faculty, Staff, and Students

Installing Windows & Mac Updates

Licensing and Access To Microsoft 365

Loyola Laptop Procedures - Windows 10

Managing LUC Password and Multi-Factor Authentication

Managing User Files/Data

MFA Token Instructions

Microsoft 365 - Common Issues/Inqueries

Microsoft 365 in Classrooms and Public Computers

Microsoft Project and Visio

Microsoft Teams

My-EOP Icon

Non-ITS Room Requests (Furniture, Lights, Clocks, Thermostats, etc.)

Peripheral Equipment: Mouse, Keyboard, Monitor, etc.

Poster Printing

Printers - Common Issues/Inqueries

Printing from Adobe Acrobat

Repairing Adobe Creative Cloud Licensing

Respondus Browser install steps for Apple MacBook loaner laptops

Saving User Data to One Drive

Scanning to Email or USB With Konica Minolta

Special Classrooms and Event Spaces

Time Zone

University Finance Forms

Updating Office 365

Web Cameras Built into PC Displays

WebCheckout (Equipment Loan)

Windows 11 - PcaWallpaperAppDetect Error

Windows 11 Migration/Update

Windows TPM Error