Private/Incognito Mode and Browser Cache

Most University applications and services are web-based and accessed through a browser. Modern browsers offer users options such as saving passwords and website data but can cause error messages and failed logins. Navigating to the application from within an incognito/private window often solves the browser's problem.

Mozilla Firefox - Private Window

  1. Select the Library button on the top right side; it is the button with 3 horizontal lines.
  2. Select “New Private Window.”

Chrome - Incognito Window

  1. Select the menu button on the top right side; it is the button with 3 vertical dots.
  2. Select “New Incognito Window.”

Safari - Private Window

  1. In Safari, select File.
  2. When the Safari open menu pops up, choose “New Private Window.”

Microsoft Edge - Private Browsing

  1. Click on the three horizontal menu dots in the top right.
  2. Select “New InPrivate Window.”

If using a private browser window worked, then the browser itself in normal use is causing the trouble. We recommend clearing its cache. You can find the instructions here: How to Clear Cache

Additional Information:

Fon accessing private mode for most common internet browsers, please visit: How to Go Incognito in Chrome, Firefox, Safari, and Edge

Was this helpful?
0% helpful - 1 review
Print Article

Related Services / Offerings (3)

MacOS Devices
Apple Device Support ensures that students, faculty, and staff have access to well-equipped Apple computers and devices for academic and administrative tasks. University-issued MacBooks come pre-installed with educational and productivity software, designed to support learning and research activities. This service also provides robust assistance for personal Apple devices.
WiFi (Wireless Access)
WiFi is Loyola's wireless network service that provides secure, mobile internet access for faculty, staff, students, and visitors. Users can expect seamless connectivity from laptops, smartphones, and other devices via access points across the Lake Shore, Water Tower, and Health Sciences campuses.
Windows Computers
Windows Computers are provided by Loyola University for use in computer labs and workspaces across campus. They come equipped with essential software for academic and professional work in a user-friendly Windows environment. Users can expect reliable performance and seamless connectivity to support coursework and research needs.