NICE Radio Call Recording

The NICE Recording System is a radio and phone call recording application used by Campus Safety to capture and store audio from campus radios and select phone lines. This browser-based solution enables both short- and long-term playback of captured calls and radio traffic, providing a reliable record of campus communications. The system is maintained by Campus Safety and ITS, with additional support provided by external vendors for specific hardware.

Key Features

• Radio and VoIP Call Recording: Captures audio from both radio transmissions and VoIP calls, ensuring comprehensive recording of Campus Safety communications.
• Browser-Based Access: Offers a user-friendly, web-based interface for reviewing recordings, accessible by authorized Campus Safety personnel.
• Tiered Playback Access: Provides different access levels, with three Campus Safety users allowed longer playback periods, while a larger group has access to short-term playbacks.
• Analog and Radio Traffic Capture: Records audio via analog capture, ensuring clear logging of radio traffic and other analog sources.
• External Vendor Support: Integrates with third-party hardware supported by vendors, including Beep Devices, Word Systems radios, and Chicago Radio equipment.

Benefits

• Comprehensive Communication Records: Maintains a detailed record of Campus Safety communications, supporting transparency and accountability.
• Easy Access to Critical Audio: Provides Campus Safety with immediate access to playback, enhancing response capability and record verification.
• Flexible Playback Options: Offers short- and long-term playback capabilities tailored to user needs and permissions, ensuring that critical audio is accessible when needed.
• Reliable Support and Maintenance: Vendor-supported hardware and Network Services management ensure the system remains operational and up-to-date.

Authorized Campus Safety personnel, with special playback access levels granted to select users within Campus Safety.

Provided as a campus resource; support and access are managed by Campus Safety, ITS, and external vendors as needed.