Overview
TeamDynamix is an IT Service Management (ITSM) platform used by Loyola University ITS to manage IT service requests from members of the University community.
Key Features
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Self-Service Portal: University members can access a self-service portal to find answers, submit requests, and track the status of their inquiries, improving transparency and reducing response times. The portal provides easy-to-follow workflows for submitting tickets and accessing FAQs.
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Automated Workflows: Automation of routine tasks and workflows ensures that all relevant stakeholders are kept informed. This reduces manual effort and streamlines processes, enabling ITS staff to focus on more complex tasks and ensuring that no request is overlooked.
- Real-Time Updates: University members receive real-time updates on the status of their requests and projects, ensuring they are always informed about progress. Notifications are sent when new updates are available, reducing the need for users to follow up on their requests.
- Request and Incident Tracking: Track the entire lifecycle of IT requests or incidents, from submission through resolution, ensuring all steps are documented and easy to access by both users and ITS staff.
- Customizable Reporting: ITS staff can create custom reports based on request trends, resolution times, and other metrics to improve service delivery and decision-making.
- Knowledge Base Integration: A built-in knowledge base provides users with quick access to solutions, troubleshooting guides, and self-service resources, allowing them to resolve issues independently without needing to submit a request.
Benefits
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Enhanced Service Quality: The platform's robust incident and asset management features ensure that issues are resolved quickly and resources are optimally utilized, leading to higher service quality and reduced downtime for university services and systems.
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Self-Service Capabilities: The self-service portal empowers users to resolve issues independently, improving user satisfaction and reducing the burden on support teams. Users can access a wide range of solutions and documentation to fix issues without waiting for staff intervention.
- Improved Collaboration: ITS staff and university departments can collaborate more efficiently by having all request details and updates in one central platform, improving communication and reducing misunderstandings.
- Reduced Response Times: By automating tasks and providing real-time updates, TeamDynamix significantly reduces response and resolution times, ensuring a faster and more efficient service experience for university members.
- Better Resource Allocation: Automated workflows and real-time reporting allow ITS to better allocate resources based on demand, ensuring that staff are focused on priority tasks and improving the overall efficiency of IT operations.
- Increased Transparency: Both users and ITS staff have clear visibility into the status of requests and incidents, reducing uncertainty and improving satisfaction by providing users with consistent updates and resolution timelines.
Availability
All Loyola University Chicago students, faculty, and staff can access the TeamDynamix client portal and submit tickets via email.
Cost
Access to the TeamDynamix client portal is provided at no cost to Loyola University students, faculty, and staff.