Overview
Service Express provides maintenance and support for legacy server hardware and backup disk storage systems. It ensures continued operation, reduces downtime, and extends the lifespan of critical IT infrastructure by offering hardware replacement, repair, and technical support services for aging or out-of-warranty equipment.
Key Features
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Hardware Maintenance: Provides repair, replacement, and preventative maintenance for legacy servers and disk storage systems.
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24/7 Technical Support: Offers around-the-clock access to support engineers for troubleshooting and issue resolution.
- Extended Hardware Lifespan: Helps maintain and operate out-of-warranty equipment, delaying costly replacements.
- Parts Replacement: Supplies and installs replacement components to restore system functionality quickly.
- Remote & Onsite Services: Provides remote diagnostics and onsite support depending on issue severity and system criticality.
Benefits
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Reduced Downtime: Minimizes service interruptions by quickly addressing hardware failures and issues.
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Cost Efficiency: Extends the usable life of legacy servers and backup storage, reducing immediate capital expenditure.
- Operational Reliability: Ensures critical infrastructure remains functional and supported even after manufacturer warranty expires.
- Peace of Mind: Provides access to expert support for troubleshooting and repairs, improving confidence in legacy system operations.
- Flexible Service Options: Allows remote or onsite support depending on organizational needs and criticality of hardware.
Available to
Service Express is available to authorized IT and systems administration staff responsible for maintaining legacy servers and backup disk systems. Access and services are granted based on job role and operational need.
Cost
Service Express is provided at no additional cost to eligible* individuals or departments under existing institutional support agreements.
*Questions regarding access or eligibility, please contact the ITS Service Desk*