Overview
IntraSee (now Gideon Taylor) is an AI-powered digital assistant platform designed for higher education institutions. It integrates with enterprise systems such as Oracle and PeopleSoft to enhance the student experience by automating support services and simplifying access to campus information and resources.
Key Features
-
AI-Powered Chatbot: Provides automated, conversational support for student and campus service inquiries.
-
Enterprise System Integration: Connects with systems like Oracle and PeopleSoft to deliver personalized, real-time information.
- 24/7 Self-Service Support: Offers around-the-clock assistance for common questions related to enrollment, financial aid, registration, and more.
- Workflow Automation: Streamlines routine processes by guiding users through forms, requests, and service tasks.
- Analytics & Insights: Provides reporting on user interactions and trends to improve service delivery and identify support gaps.
Benefits
-
Improved Student Experience: Delivers quick, accurate answers and reduces wait times for campus services.
-
Operational Efficiency: Reduces staff workload by automating responses to high-volume, routine inquiries.
- Increased Accessibility: Ensures students and staff can access information and services anytime, from any device.
- Consistent Service Delivery: Provides standardized, reliable responses aligned with institutional policies.
- Data-Driven Improvements: Uses interaction data to refine services and enhance institutional support strategies.
Available to
IntraSee (Gideon Taylor) is available to authorized students, faculty, staff, and administrative offices that support student services and enterprise system operations. Access is granted based on role and institutional need.
Cost
This service is provided at no additional cost to eligible* departments and users, as it is institutionally licensed and supported.
*Questions regarding access or eligibility, please contact the ITS Service Desk*