Overview
ScreenSteps is a collaborative documentation and in-line help platform designed to support ITS teams, educators, and staff in creating, sharing, and accessing knowledge. This service helps improve operational efficiency, training, and user support by providing clear, accessible documentation and guidance.
Key Features
- Collaborative Documentation: Enables multiple users to create and maintain shared knowledge bases.
- In-Line Help: Provides contextual guidance directly within applications or workflows.
- Version Control: Tracks document changes and maintains up-to-date content for users.
- Search & Access: Allows quick retrieval of instructions, procedures, and help articles.
- Analytics & Insights: Tracks usage and engagement to identify gaps and improve documentation.
Benefits
- Improved Efficiency: Reduces time spent searching for information and ensures consistent processes.
- Enhanced Collaboration: Supports teamwork in creating and maintaining accurate documentation.
- Stronger Accountability: Maintains clear ownership and version history for all documentation.
- Better User Support: Provides accessible guidance and in-line help to end-users.
- Data-Driven Improvements: Identifies knowledge gaps and optimizes documentation based on usage metrics.
Available to
ScreenSteps services are available to ITS teams, educators, and staff responsible for creating, sharing, and maintaining operational and instructional documentation.
Cost
This service is provided at no additional cost to eligible* ITS teams and users as part of institutional knowledge management resources.
*Questions regarding access or eligibility, please contact the ITS Service Desk*